We started to talk about the current situation we are living in right now and the increases in energy costs. And they asked us: what can you do for us? My name is Belén Villalba. I work as a sales engineer for Alfa Laval, mainly with food and beverage customers. I usually visit the customers not just when they need a new unit. We usually visit them to understand their needs. You know, the market is changing all the time, so we need to adapt to their new demands. I think efficiency is the main factor when you are speaking with a customer about a plate heat exchanger. Efficiency is what all customers are looking for and actually it’s the main job of the unit. What I see in the in the customer plants right now is that due to the big changes around the world – regarding energy for example they need to look for options inside their plant to reduce the costs. So they are putting some efforts into the efficiency of the plate heat exchanger because they see those units as cost-saving units. They can extract more energy from them and use that energy in other parts of the plant. Nowadays, efficiency and sustainability are some of the main goals for our customers. Some customers have their own sustainability strategies to meet the demands not only of the process but also of the law and the new way of working and living. So sustainability is becoming more and more a real thing and an important thing for the process and for the lives of everybody. When we studied each position, we realized that they were spending too much water in some units. So, we made a redesign and reduced the consumption of water and energy in those units. This also reduced the pressure drop – and they were really, really happy.